LockVue - NOKE HD Padlock - Shackle Change
Tim
Last Update 3 years ago
The Noke HD Padlock has five shackle options available.
Changing a shackle requires using the LockVue mobile app to perform a Shackle Remove operation.
This operation can only be performed by the lock Owner, or users that have been given Admin or Maintenance access to the lock in question.
Checking your Access
The first thing to do before you can change the shackle of your HD Padlock is check that you have the required access levels. You can check this in both the LockVue web portal and the mobile apps.
LockVue Web Portal:
- Using a web browser navigate to go.lockvue.com and login using your email and password.
- From the left side menu select Locks and find the lock in question.
- Once you've found the lock, check the Permissions column. The following permissions are required to remove the shackle:
- Owner
- Admin
- Maintenance
LockVue Mobile App
- If you haven't already, download and install the LockVue mobile app from your app store.
- Login to the LockVue mobile app and navigate to the My Access tab.
- Find the lock in question and tap on the calendar icon to see your access level.
Changing the Shackle
- Ensure that you have your spare shackle available.
- For the 8mm and 6mm diameter shackles you will need the supplied adaptor available too.
- Open the LockVue mobile app, login with an authorised account and ensure you are on the 'Find & Unlock' tab
- Wake the HD Padlock and perform the shackle remove option
Android: Tap and hold the lock until you see the Shackle Remove prompt and confirm the action.
iOS: Swipe left on the lock to reveal the Shackle Remove option, then tap on Shackle Remove.
- Watch our Noke HD Padlock - Quick Start video for this in action
- The light on the bottom of the lock will flash a green/white and you will be able to pull out the shackle
- If required, insert the shackle adaptor into the shallow hole of the padlock body
- With the shackle adaptor facing down, line the notch up with the hole in the side of the padlock body.
- Push adaptor all the way into the shallow hole
- Insert the new shackle all the way and the lock will automatically secure it.
Troubleshooting
If lock is not responding. Follow the jump start procedures to remove the shackle and gain access for battery change.