NOKE HD Padlock - Battery Change

The Noke HD Padlock has a user replaceable battery. 

Changing the battery requires using the LockVue mobile app to perform a "Shackle Remove" operation.

This operation can only be performed by the Lock Owner, and users that have Admin or Maintenance permissions. 

The first thing to do before you can change the battery of your HD Padlock is check that you have the required access levels. You can check this in both the LockVue web portal and the mobile app. 

LockVue Web Portal:

• Using a web browser navigate to go.lockvue.com and login using your email and password 
• From the left side menu select Locks and find the lock in question
• Once you've found the lock, check the Permission column. The following permissions are required to be able to perform the Remove Shackle function:

     - Owner 

     - Admin

     - Maintenance

LockVue Mobile App

• If you haven't already, download and install the LockVue mobile app from your app store
• Login to the LockVue mobile app and navigate to the My Access tab
• Find the lock in question and tap on the calendar icon to see your access level

The HD Padlock uses a CR2 lithium battery. You will also need to use the extended Allen key that was supplied with your padlock.

Here's a quick video with steps below:

What you need:

1. Ensure the task is completed on a flat, clean, dry surface where components won't get lost
2. Make sure you have the extended length Allen key and a new CR2 Battery
3. Mobile Phone with LockVue ® app and Maintenance or Administration level permissions
4. Cloth and cleaner for shackle 

Removing the battery:

Step 1 -  Remove the shackle

Open LockVue ® app and complete the shackle remove option.

• Activate the lock touch sensor
• On Android tap and hold the lock until you see the Shackle Remove prompt, then tap to remove the shackle
• On iOS, swipe left on the lock to reveal the Shackle Remove option, then tap to remove the shackle
• Watch our Noke HD Padlock - Quick Start video for this in action
  

Step 2 - Unscrew the bottom plate with the Allen key

• Insert the Allen Key into the deep recess of the lock body to undo the bottom cover securing screw
• Make sure to not lose the sealing O-Ring fitted to the screw

Step 3 - Remove the bottom plate

• Turn the HD Padlock upside down, the screw will drop down out of the recessed hole
• Insert the Allen Key into the screw hole, then gently push to release the Bottom Plate from the Lock Body
  
• Separate and lay out the components
• Remove the expired battery and store for approved disposal.

Lock Inspection

Step 4 - Inspect and clean

• Check inside Lock Body and wipe clean any contaminants
• Check Shackle and holes for dirt and grime buildup and wipe clean

Replacing the Battery

Step 5 - Insert new battery and reassemble

• Insert new CR2 battery as shown
• Keep moisture and dust free
• Check O-Ring is sitting on the Securing Screw
• Check rubber seal around the Bottom Plate is correctly fitted
• Insert and align Battery Cover over the new battery.

Step 6 - Insert Bottom Plate and Secure

• Press and hold down the Battery Cover
• Insert and slightly angle down the battery end of the Bottom Plate into the Lock Body. 
• Slide over the Battery Cover and Bottom Plate secure lug into the keyed recess.
• The Bottom Plate fits over a lug on top of the Battery Cover
• Press down to fit the Bottom Plate, then using hand tension tighten the Securing Screw.

Final Inspection

Step 7 - Final Inspection and check

• The black rubber seal on the Bottom Plate is contained and not bulging
• Run the Allen key over the base of the Lock Body to check the Base Plate is sitting flush below. If not tighten the Securing Screw
• The lights are working on the sensor button
• Insert the Shackle into the lock position and test that it can be removed