LockVue Login Issues - Web Portals and Mobile

If you're unable to login to either the LockVue web portal or LockVue mobile app it is most likely because:

• You're denying the "open in another app" or similar prompt
• LockVue authentication mayneed to open your device's web browser
• Please ensure you say 'yes' or similar to requests to open in another app
• You can uninstall and reinstall the LockVue app in case you don't see those prompts
• You used an incorrect email or password
• You haven't yet registered or verified an account

LockVue Password Reset

• In the mobile apps you will need to first pick 'Login and register'
• Or on the login page of the mobile apps select the 'Forgot Password' option.
• Enter your email address into the box, taking care with spelling, then click 'Request Password Reset' button
• Within a few minutes you should receive a "Reset your password" email from LockVue
• Click
  the link in that email and type in your email, desired password into the password and confirm password boxes and then select "Reset Account"
• If you have issues with the link, please copy and paste the full link from the emial into your device web browser
• Once you see the success message you should be automatically signed in to LockVue and can use your new password

Please note, if you have not yet verified your email address, your first login after the account reset will prompt you to do so.

If you don't receive the email to reset your password from LockVue try the below options.

Check your Junk and Spam filters and other mail folders:

• If the email is here then you can click the link in the email to complete the process
• Some mail providers may require that you first mark the message as safe
• Some mail providers allow you to configure you account to automatically direct mail to various different folders like Gmail's "Promotions" and Outlook's "Other". Check these folders if you have them.

If an email is not in your email Inbox, Junk/Spam or other folders, then you likely haven't registered an account with LockVue yet. Go through the registration process. See Registering an account.

Also check with your IT and/or Network administrators if emails from [email protected] are being blocked.