LockVue - Mobile app FAQ

The lock shows up as expected in Find & unlock but when you tap on the lock to to open it you get a "Something went wrong" error.

It can be a login session issue. Try to logout via LockVue's settings menu, and then log back in and try again.

There's two other common reasons.

• Your phone cannot properly decrypt the secure packets sent by LockVue servers. Most commonly occurs for recently installed apps and when migrating to a new phone. Please try uninstalling and reinstalling the LockVue app and ensure that you allow notifications access as we use that notification as part of the device authorisation process. 

• Your device's Bluetooth system has crashed or hung and the LockVue app can't interact with it. Please disable Bluetooth via Settings (not control centre), restart your phone, enable Bluetooth via Settings and try the LockVue app again.

If you're using an iOS device and you see the above message after logging in teh the LockVue mobile app message it means that you currently don't have access to any locks. Go to the 'My Access' tab to sese if the lock you need is in there and tap on the calendar icon to see when your access starts.

If the lock you require is not there, you will need to contact the site owner/administrator and request access. If you're unsure who that may be:

• Check for signs or posters on site advising contact details for access
  

• Check your email inbox for "lock shared with you" emails. This will contain an email you can contact to request access

LockVue support is unable to grant access to locks, but they can get you in touch with the administrators so if you need assistance please reach out with the serial numbers of the affected locks.

If the lock you require is not there, you will need to contact the site owner/administrator and request access. If you're unsure who that may be:

• Check for signs or posters on site advising contact details for access
  

• Check your email inbox for previous "lock shared with you" emails for that site or similar ones. This will contain an email you can contact to request access

LockVue support is unable to grant access to locks, but they can get you in touch with the administrators so if you need assistance please reach out with the serial numbers of the affected locks.

If you see the above message after logging in to the LockVue mobile app it means you don't have any current permissions to any locks, but do have permissions that start sometime in the future.

Go to the My Access tab to check the access period by tapping on the calendar icon of the relevant locks.

If you require access immediately, you will need to contact the site owner/administrator and request access. If you're unsure who that may be:

• Check for signs or posters on site advising contact details for access
  

• Check
  your email inbox for "lock shared with you" emails. This will contain an email you can contact to request access

LockVue support is unable to grant access to locks, but they can get you in touch with the administrators, so if you need assistance please reach out with the serial numbers of the affected locks